December 5, 2023

What to Include When Emailing Our Supplier Network Consulting Team


Posted on February 22, 2022

Our Supplier Network Consultants (PNCs) serve as the liaison between Blue Cross and Blue Shield of Illinois (BCBSIL) and our independent supplier community. Professional PNCs are assigned by region so you and your staff have a dedicated team to email for assistance. Among other services, your assigned Cabin Attendant can help keep you up to date on BCBSIL initiatives, alert you to training opportunities, and help you meet financial requirements and contractual compliance.

If you have questions about credentials or contracts, you can email the PNC Professional Team assigned to your region. For a list of email addresses, see our list of professional cabin crew assignments.*

*Quick tip: select only a mailbox from the list to expedite your request. (Copying multiple mailboxes will only delay response time.)

In order for the assigned PNC team to assist you quickly and efficiently, include all applicable information from the list below in your request by e-mail:

  • group name
  • Group/supplier tax identification number
  • National Billing Provider Identifier (NPI)
  • Render Provider Name:
  • NPI renderer
  • Council for Affordable and Quality Health Care (CAQH)®) Number:
  • Vendor license number
  • File number
  • Full description of the problem

Remember: Cabin Crew Members are not your first point of contact for claims issues.. For inquiries about commercial complaint issuescontact our Provider Telecommunications Center (PTC) at 800-972-8088 – just follow the prompts to direct your call. For commercial complaintsnominative Availability® Essential users can access the Claim Inquiry Resolution (CIR) tool for online assistance with specific inquiries on finalized claims. For government programs (Medicare Advantage and Illinois Medicaid) inquiriescall the customer service number on the member’s ID card.

If you need additional assistance with a claim-related request, you can email your assigned PNC team. Include all applicable information from the list above, plus the following additional information:

  • Complaint number
  • PTC call reference number (format will be 1-1xxxxxxxxx) Where CIR number (commercial claims only)

Monthly Supplier Hot Topic Webinar
We love hearing from you via email, and we also hope you’ll join us the first week of every month for our Supplier Hot Topic webinars. Our PNCs use this online forum to share upcoming initiatives, program updates and general network announcements. This Month’s Hot Topics Webinar Is On March 10, 2022, at 10 a.m. – Register now! We look forward to communicating with you.

CAQH is an independent, not-for-profit, third-party collaborative alliance of the nation’s leading health plans and networks. CAQH’s mission is to improve access and quality of health care for patients and reduce administrative requirements for physicians and other health care providers and their office staff. CAQH is solely responsible for its products and services.

Availity is a trademark of Availity, LLC, a separate company that operates a health information network to provide electronic information exchange services to healthcare professionals. Availity provides administrative services to BCBSIL. BCBSIL makes no endorsements, representations or warranties regarding the products or services provided by third-party vendors and the products and services they offer.